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Policies

CUSTOMER SERVICE

Following are the terms and conditions of transactions at www.christmasnightinc.com.Any other questions can be directed to Contact Us.

Shipping Cost
Ordering Information
Ordering and Credit Card Security
Customer Services
Shipping Information

Shipping Rules
International Shipping
Return & Exchanges
Damaged/Defective Merchandise
Product Life & Care

ORDERING INFORMATION

How do I get shipping cost?
Click on the "ADD TO BASKET" button for each item you want to purchase. You will not have entered your personal or credit card information yet. Click on "shipping calculator" to get UPS shipping cost for your purchase. If your order is too large for UPS shipping, you will be prompted to call us at 1(888)900 2070 for a truck shipping service quote.

How do I place an order?
Click on the "ADD TO BASKET" button for each item you want to purchase. Click on "shipping calculator" to get shipping cost for your purchase. When you are ready to complete your transaction, click on " checkout".

Methods of payment?
You may use the following methods of payment:
- Visa
- Mastercard
- American Express
- Discover
- Check sent by mail

Do I pay tax?
Christmas Night Inc. is situated in New York State. If you live in the State of New York, we are required to charge you your local tax on your purchases.

How will I know that my transaction has been accepted?

 Once you have established the shipping cost, we will immediately email you a confirmation with total amount of charge.

I have a question about a product?
Who can I speak with and when?
Please call our Customer Service during normal business hours. Monday thru Friday 9:00am-5pm.  Eastern Standard time, Toll Free 1(888) 775-0010. If those hours do not work with your schedule, or you have trouble reaching us, email us at customer@christmasnightinc.com with where and when we can reach you.

When is my credit card charged?
When we process your order. Usually shortly after we receive your order.

Credit Card Security and Fraud Prevention

To protect you and us from credit card fraud, we may ask you for your government photo identification document via fax or email. When you want goods shipped to an address different from the billing address we may call you to obtain additional personal information to confirm the order.
All information sent over the internet is encrypted to assure privacy, click here for details. If you have a problem ordering on the website, please call us toll free at 1(888) 775-0010 during regular business hours. Monday thru Friday 9:00am-5pm Eastern time.

Customer Service
Please email us with any inquiries at customer@christmasnightinc.com or call customer service, toll free, at 1(888) 775 0010. We will respond the same day whenever possible.

Can I check on the status of my order?
We will email you your UPS or FedEx tracking or truck service PRO number and trucking company website, when your purchase is shipped. You will be able to follow the progress of your order at www.fedex.com  or for most truck shipments at www.gorlc.com For other truck shipments we will provide the website and bill of lading number or call us at 1(888) 775-0010.

Shipping Information
We ship via FedEx and R+L Carriers Truck  service within Continental USA & Canada (excluding Alaska). Most items ship out next day. You will be informed immediately via email if there is to be any delay, and why. We ship Monday through Friday except official  holidays. See below for estimated time in transit:
- FedEx Ground 1 to 5 business days

- FedEx 2 day air 2 to 3 business days

-LTL Truck shipment 2 to 5 business days

Shipping to Canada

Shipments to Canada can either go by truck or FedEx or UPS Ground

Truck Shipments to Canada:

Heavy and or bulky items are shipped to Canada on wood pallets by the LTL services of FedEx Freight or R+L Carriers. When a Canadian customer places their order, unless they have their own customs broker, we put them in touch with the local office of Livingston International Customs Brokers. This office will take their name, address and credit card info and open a "one time clearance" account.

The broker will process the customs papers and clear the shipment at the US/Canada border. They will then call the Canadian customer to inform them of the amount of Canadian taxes and brokerage charges to be paid before the entire shipment is delivered to the customer's location.

FedEx or UPS Ground Shipments to Canada:

Payment of Canadian taxes and brokerage charges for border clearance are the responsibility of the Canadian customer. The tax payable is the provincial sales tax or the federal GST or a combination of both. This is charged on the value of the goods and shipping charges in $CAN. Brokerage will vary, depending upon the value of the shipment and can vary from a minimum of $C15.00 up to $C60.00 or more, depending upon the value of the shipment. Before processing your order, we will call you with the additional costs for tax and brokerage and, with your approval, we will add this amount to your credit card or check charge. We will not ship your order without this approval from you.

Product Modifications
Christmas Night Inc. reserves the right to make product color changes or small design modifications, at any time, without notice.

Shipping Rules

Billing for shipping by truck may include charges for the following special carrier services(called accessorials)  :1) delivery to a residence, congested area, church or any institution or business without a loading dock or lift truck service 2)for loads over 100 pounds, use of the lift gate service on the back of the truck 3) Assistance by the driver in physically bringing the cartons into the house or storage area. All of these special services attract a fee of $35.00 to $100.00 from the trucking company and must be agreed to and paid in advance by the customer. When we quote you truck shipping charges we will  describe and itemize these accessorials. We will also print the items not agreed to on the bill of lading, which the customer must sign when receiving the order. If the customer has used any of these services in the delivery, they will be billed for them by the trucking company. Truckers do not set up or install your product.

Pickup Information
You may pickup from our warehouse under the following conditions:
- You make an appointment with our warehouse. Call 888-775-0010 extn. 100

- The product is fully paid for in advance.

- Once picked up you agree that an damaged caused in shipping is your or your carrier's responsibility.

- Insurance is your responsibility.

I have read and agree to the above Pickup Policies. Signed _________________________________

 

                                                                                      Print Name _________________________________

International Shipping
Christmas Night ships via USPS Air Parcel Post to a number of countries outside the US and Canada:
Please contact our Customer Service at 888 775 0010 for details.
We offer "Less than Container Load" (LCL) shipping via air and sea freight to most countries in the world. Please call our Logistics Department at 888 900 2070 for a quote.

Return of Saleable Items
International Orders may not be returned.

Items must be repacked in the same packaging in which they were received, including all skids, boxes, etc. and secured in the same manner as they were shipped out to you.  The returned item(s) must be received in saleable condition.

If you need to return or exchange an item, please follow these instructions:
- Call 1(888) 775-0010 to request a return authorization number.
- You will receive your return authorization number via email within 12 hours.
- Returns must be requested within 3 days from the date of receipt.
- There will be a 15% restocking charge on all saleable returns.
- Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
- If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured.
- Address the securely wrapped, packaged or crated, prepaid, insured package to:

Christmas Night Inc.
50 Willow Street, Dock 21 (Bldg Rear)
Amsterdam, NY 12010
RA#________________

- If the product has been returned in saleable condition, you will be refunded for cost of the product less 15% restocking charge and excluding all shipping costs. Return shipping is at your expense. You will be notified by email when we receive your return and the amount refunded.

- No returns will be accepted after 10 Dec 2014

-FINAL SALE ITEMS MAY NOT BE RETURNED.

-CUSTOM ORDERS MAY NOT BE RETURNED.

 

Damaged Merchandise

Our products are carefully designed, made of durable fiberglass and are packed in cartons and crates designed to resist the often harsh treatment which occurs during delivery to you  Nevertheless,  the occasional piece may arrive cracked or broken. We need your help to ensure that we have enough information to determine the cause and to provide you with a speedy replacement

 
PLEASE CHECK THE CONDITION OF ALL CARTONS UPON RECEIPT.  PLEASE OPEN ANY SUSPICIOUS LOOKING, DAMAGED "CRUSHED OR PIERCED " CARTONS BEFORE THE TRUCK DRIVER LEAVES AND DO NOT SIGN HIS PAPERS.If the item inside is damaged, NOTIFY THE DRIVER IMMEDIATELY, ask for a claim  number. DO NOT SIGN HIS PAPERS WITHOUT WRITING BROKEN OR DAMAGED  indicating damaged item(s). IMMEDIATELY CALL CNI CUSTOMER SERVICE at Christmas Night at 888 775 0010 and report the damage and what you have done. IF YOU SIGN THE DRIVERS PAPERS AND THERE IS DAMAGE, WE MAY NOT BE ABLE TO OFFER A FREE REPLACEMENT,AND/OR YOU WILL HAVE TO PAY FOR SHIPPING OF THE REPLACEMENT.

To initiate a damage claim with Christmas Night please follow this procedure:

1. Call us at 888 900 2070 to report the damge 

2. Email or mail us the Trucking company delivery receipt with the damage noted. and info on who you spoke to at the trucking depot.

3. Email us pictures of the damage to the product and packaging, noting whether the product was received on a pallet or not.

If received in apparent good condition, OPEN ALL CARTONS IN YOUR SHIPMENT THE DAY YOU RECEIVE THEM. If an item is damaged, please call Customer Service at 888 775 0010 and report the damage,then call the shipping company for inspection of the damage by them. PLEASE RETAIN ALL ORIGINAL PACKAGING, CARTONS, CRATES AND PALLETS AS THEY WERE RECEIVED. If we are not informed of undisclosed damage within 3 days of receipt of the order, we will be unable to replace this item at no charge to you. At a minimum, we will have to charge shipping for the replacement.

THERE CAN BE NO EXCEPTION TO THESE RULES. Regardless of whether you feel that the trucking/shipping company caused the damage or not, we need you to follow this procedure before we can consider replacement of your damaged items.

Once the product has been inspected and is in your care, custody and control, we are not responsible for what may happen to it and therefore we do not provide refunds or replacements. We will provide information on repairing and/or repainting your item(s)

Product Life and Care
We ensure that the product you receive is as perfect as when it was made but we do not guarantee the life of our products. Once the product is in your care, custody and control we are not responsible for what may happen to it, whether it may be an accident, theft, sunlight fading or surface weathering.

For products displayed outside the home, we strongly recommend tethering of statues to prevent toppling or theft. As with outdoor furniture or residential siding, the corrosive effects of sunlight, rain, wind, snow and ice on a product may require refurbishing or refinishing. Our customer service can offer suggestions and your local hardware store may also be helpful.

Certain selected items may be purchased with time payments, under our PAY LATER lay away plan. Please click on the PAY LATER box on the product detail page.

The following rules apply:

  • Minimum purchase is $800.00
  • Minimum down payment is 25% of order including shipping
  • Maximum payment period is 6 months or December 1, whichever comes first
  • We will ship the order after receipt and clearance of the final payment
  • Credit card or check, or both, may be used.
  • Plans cancelled or abandoned after October 1 will incur a cancellation fee of 5% of the total product cost  but not including the shipping cost